06-2_よくあるご質問（英語）

A. The Ryokan Concierge is a bespoke concierge service that designs tailor-made journeys around stays at luxury ryokans across Japan.
Beyond selecting the perfect luxury ryokan, we provide comprehensive, end-to-end curation—including personalized dietary arrangements, exclusive cultural experiences, and seamless transportation planning (such as private cars). We propose the ultimate Japanese stay aligned with your ideal travel style.

A. Above all, we cherish your personal vision: “What kind of journey do you wish to experience?” and “What memories do you want to bring home?”
With expertise honed through years of high-end VIP hospitality, we offer flexible, dedicated care tailored to each individual. This includes meticulous dietary arrangements (such as Halal, Vegan, and allergy requirements) and thorough confirmations for barrier-free accessibility, ensuring your ultimate comfort and peace of mind.

A. Yes, absolutely.
While we specialize in comprehensive travel planning, we are delighted to accommodate individual requests, such as securing a specific ryokan stay or booking an exclusive restaurant. We also flexibly arrange transportation options, including premium private cars and rental cars. We provide tailored support to perfectly meet your unique needs.

A. Yes, we have an extensive and proven track record in coordinating corporate events.
We seamlessly design and execute tailor-made programs for corporate and group clients who demand the highest quality and flawless logistics. This includes corporate incentive tours, executive retreats, global employee training, and team-building experiences in Japan.

A. Yes, absolutely.
We will carefully listen to your desires, travel purposes, and preferred timing. Considering the most breathtaking scenery and seasonal charms at that specific time of year, we will meticulously select and propose the ideal ryokans and regions for you. It is completely fine if you haven’t decided “where to go” yet—we are delighted to co-create your journey right from the initial vision.

A. Generally, it takes about 1 to 2 weeks from your initial inquiry to receive your first tailor-made proposal.
While we flexibly accommodate last-minute requests, we highly recommend contacting us 2 to 3 months prior to your departure to ensure all special arrangements are perfectly secured.

A. We offer three tailored plans depending on the level of support you require:
Our “Essential Journey” plan, focused on itinerary design, starts from ¥30,000. The “Signature Concierge” plan, which covers everything from design to complete reservations and arrangements, starts from ¥80,000. For our “Bespoke Concierge” plan, which includes long-term stays and comprehensive VIP services, we will provide a personalized estimate based on your specific requirements.
All options are fully bespoke services, crafted entirely to match your unique travel style and desires.

A. We accept credit card payments and bank transfers (to a domestic Japanese account).
Please note that credit card transactions are processed securely through our partner travel agency. Consequently, the name of our partner travel agency will appear on your credit card statement.

A. The payment schedule varies depending on your chosen plan.
For the “Essential Journey” plan, payment is required before we begin designing your itinerary. We will start the design process once your payment has been confirmed.
For the “Signature Concierge” and “Bespoke Concierge” plans, we will guide you individually based on your specific requirements. As a general rule, full payment is requested at least one month prior to your check-in date.
*Please note that some accommodations may require a deposit at the time your reservation is confirmed.

A. Yes, absolutely.
Upon request, we can issue an official receipt under the name of our partner travel agency. Please let us know if you require one.

A. While handling varies depending on your booking details and arrangement status, we will accommodate change requests as flexibly as possible.
In the unfortunate event of a cancellation, the refundable amount will be returned to you—either through our partner travel agency or our service—after deducting cancellation fees based on the specific regulations of each ryokan and service provider. For credit card payments, refunds will be processed back to your card; for bank transfers, they will be sent to your designated account. Specific details will be provided individually at the time of booking.
*Please note that due to the nature of our services, the concierge fee is strictly non-refundable once the application has been confirmed.

A. Highly popular ryokans in Japan and peak travel seasons—such as cherry blossoms in spring and autumn foliage—often begin filling up six months to a year in advance.
To transform your ideal vision into reality and ensure a truly memorable stay, we highly recommend contacting us as soon as you begin planning your trip.

A. We will always do our best to accommodate your requests as flexibly as possible.
If you wish to make changes or cancel, please contact your concierge as early as possible. We will manage all the coordination with each ryokan and service provider on your behalf.
Please note that in accordance with the specific policies of each ryokan and service provider, cancellation fees may apply depending on the timing of your request.

A. Cancellation policies vary depending on the specific ryokans and services you choose.
At the time of booking, we will provide you with the cancellation regulations for each ryokan in advance, ensuring you are fully informed and comfortable before proceeding with the arrangements.
In the event of a cancellation, the refundable amount will be returned to you based on the regulations of our partner travel agency and the specific policies of each ryokan and service provider, after deducting any applicable cancellation fees. Refunds will be processed according to your original payment method.
Please note that for customized arrangements or special requests, separate guidelines may apply, which we will communicate to you individually.

A. Yes, English is our primary language for international communication.
Whether you are traveling from abroad or welcoming international guests, we provide seamless support from your initial consultation through your entire stay.
Both international travelers and Japanese corporations or executives hosting important global guests can rely on us with complete peace of mind.

A. Yes, absolutely. In the event of unexpected situations such as sudden schedule changes or illness, we are available to support you through the communication channels provided to you prior to your trip.
Furthermore, with our “Bespoke Concierge” plan, a dedicated concierge can fully escort you throughout your entire journey upon request, providing personal, round-the-clock support to ensure a seamless and completely stress-free stay.

A. Yes, we will accommodate your requirements to the absolute best of our ability.
Whether you require vegetarian, vegan, or halal meals, or have specific food allergies, we will consult with you regarding your dietary needs in advance. We work closely with ryokans and restaurants to ensure you can enjoy your dining experiences with complete peace of mind.

*As accommodations and regional options vary, we highly recommend consulting with us as early as possible. We will provide the best possible tailored options during the planning stage.

A. Yes, absolutely. We cater to a wide range of family travels, from those with young children to trips including senior guests.
Based on your family’s age and specific needs, we carefully consider factors such as ease of mobility, room amenities, and dining arrangements to design an itinerary where everyone can travel with comfort and complete peace of mind.

A. Yes, we will do our absolute best to bring your vision to life.
Whether it is a special arrangement for a honeymoon or anniversary, assistance with a surprise celebration, or organizing exclusive cultural experiences not open to the general public, we work closely with you to ensure your stay is truly unforgettable.
If you have any special wishes, please share them with us right from the initial inspiration stage of your journey.