08-2_プライバシーポリシー（共通）
Privacy Policy
The Ryokan Concierge (hereinafter referred to as “the Site”) has established the following Privacy Policy regarding the personal information acquired through the services provided by the Site, and is committed to ensuring its appropriate protection and management.
1. Definition of Personal Information
“Personal Information” refers to “personal information” as defined in the Act on the Protection of Personal Information of Japan. It means information regarding a living individual that can identify a specific individual by name, address, telephone number, email address, or other descriptions contained in such information.
2. Method of Collecting Personal Information
The Site may ask users for personal information such as their name, email address, telephone number, and other information necessary for service delivery when they use our services.
Additionally, within the scope necessary to provide our services, the Site may acquire reservation details and other relevant information from our business partners (including travel agencies, accommodations, and transportation providers) regarding transactions made between the user and such partners.
3. Purpose of Collecting and Using Personal Information
The Site collects and uses personal information for the following purposes:
- To provide and operate our services
- To respond to inquiries from users
- To propose travel itineraries and provide concierge services
- To send service-related notifications and important updates
- To prevent fraudulent use and address violations of the terms of service
- For purposes incidental to the above-mentioned utilization purposes
4. Provision of Personal Information to Third Parties
The Site will not provide personal information to third parties without the prior consent of the individual, except in the following cases:
- When providing customer personal information to Global Tour Japan Co., Ltd., accommodations, transportation providers, tour guides, and other service operators within the scope necessary for making reservations and delivering travel services.
- When required by laws and regulations.
- When it is necessary for the protection of human life, body, or property.
- The Site may entrust the handling of personal information to external contractors within the scope of the aforementioned utilization purposes. In such cases, the Site will exercise appropriate management and supervision over the contractors.
5. Cookies and Access Analysis
The Site may use Cookies to improve services and analyze usage statistics. Cookies do not contain any personally identifiable information such as names or email addresses.
Furthermore, the Site may utilize access analysis tools such as Google Analytics. These tools use Cookies to collect traffic data anonymously, and this data does not identify individual users.
6. Security Management of Personal Information
The Site implements appropriate security measures to prevent the leakage, loss, or damage of personal information.
7. Disclosure, Correction, and Deletion of Personal Information
When a user requests the disclosure, correction, addition, deletion, or suspension of use of their personal information, the Site will verify the identity of the requester and respond appropriately in accordance with applicable laws and regulations.
8. Changes to the Privacy Policy
The contents of this policy may be modified in accordance with laws, regulations, or other operational requirements. The updated policy shall become effective at the time it is posted on this website.
9. About Travel Contracts
The Ryokan Concierge provides travel planning, proposals, and concierge services. Please note that these services are operated by vitA Travel Japan (Registered Travel Agency Service Provider with the Tokyo Metropolitan Government, No. 20497).
The conclusion of travel agreements, collection of travel fees, and payment processing are handled by Global Tour Japan Co., Ltd.
- Global Tour Japan Co., Ltd.
Registered Travel Agency with the Tokyo Metropolitan Government, No. 3-6112
Reservations and arrangements for accommodations, transportation, etc., are executed based on the agreement with Global Tour Japan Co., Ltd. Your travel contract will be established in accordance with the Travel Terms and Conditions and the Standard General Conditions of Travel Agency Business prescribed by Global Tour Japan Co., Ltd.
10. Contact Information
For inquiries regarding this policy, please contact us via the inquiry form on the Site.
Last Updated: July 1, 2026
