Privacy Policy for The Ryokan Concierge
The Ryokan Concierge (hereinafter referred to as “the Site”) has established the following Privacy Policy regarding the personal information acquired through the services provided by the Site, and shall strive for appropriate protection and management of such information.
Definition of Personal Information
“Personal Information” refers to “personal information” as defined in the Act on the Protection of Personal Information, and includes information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact information, or other descriptions contained in such information. It also includes data related to physical appearance, fingerprints, voiceprints, and individual identification numbers such as health insurance card numbers.
Method of Collecting Personal Information
The Site may ask for personal information such as name, date of birth, address, telephone number, and email address when a user registers for use or makes an inquiry.
Purpose of Collecting and Using Personal Information
The purposes for which the Site collects and uses personal information are as follows:
- To provide and operate our services.
- To respond to inquiries from users (including identity verification).
- To send emails regarding new features, updates, campaigns, and other services provided by the Site.
- To contact users as necessary for maintenance or important notices.
- To identify and refuse service to users who violate the terms of use or use the service for fraudulent or improper purposes.
- To allow users to view, change, or delete their own registration information.
- To bill users for paid services.
- For purposes incidental to the above utilization purposes.
*Please note that if personal information is not registered correctly, you may not be able to receive our services.
Cookies and Access Analysis
The Site may use Cookies to improve services for customers and analyze site usage. Cookies do not include personal information such as names or email addresses that can identify individuals.
The Site uses Google Analytics, an access analysis tool provided by Google, to improve our services. Google Analytics uses Cookies to collect traffic data. This traffic data is collected anonymously and does not identify individuals.
Disclaimer
The Site assumes no responsibility for any information or services provided on sites moved to via links or banners from this Site. Furthermore, while we strive to provide the most accurate information possible, we do not guarantee the accuracy or safety of the content on this Site.
Provision of Personal Information to Third Parties
The Site will not provide personal information to third parties without obtaining the user’s prior consent, except as permitted by the Act on the Protection of Personal Information and other laws and regulations.
Security Management and SSL
To prevent leakage, loss, or damage of personal information, the Site employs SSL (Secure Socket Layer) encrypted communication to maintain high security.
Disclosure, Correction, and Deletion of Personal Information
When requested by the individual, the Site will disclose, correct, or delete personal information held by the Site without delay after confirming the individual’s identity, in accordance with the law.
Changes to the Privacy Policy
The contents of this policy may be changed without notice to users, except as otherwise provided by laws or regulations. The updated Privacy Policy shall take effect from the time it is posted on this website.
Contact Information
For any inquiries regarding this policy, please contact us via the inquiry form on the Site.
Last Updated: February 1, 2026